Since it's introduction into the UK, the call centre has had unrivalled success in helping companies reduce their cost of sale, improve their customer interaction and simplify their back office operations. Now the call centre has evolved into a multi channel full contact centre, capable of dealing with any form of customer interaction, from a call or email through to a text or web chat.
The ability to distribute calls or emails effectively and across multiple sites is still key to the majority of companies. The goal is to get the interaction to the most capable person in the shortest possible time and many technologies exist to help companies achieve this effectively.
The basis of the call centre, and now the contact centre, is the improvement of productivity. Management information systems now available allow you to understand exactly what your business is delivering and what it is not.
Years of experience in the design and provision of call, and now, contact centres gives NGC a high level of experience in how these applications are best deployed.
So whether you have 5 or 5000 agents, an inbound, outbound or blended call requirement, NGC Networks can tailor a solution, whether 'traditional' or VOIP Telephony based, that can help you make informed and intelligent business decisions.
A Simple and Robust Multichannel Contact Center for IP Office - View PDF
Simplicity without Compromise: A robust, multichannel contact center solution, fully integrated with the Avaya IP OfficeTM Platform - View PDF