Services and Support

Your communications are business critical and relying on a service provider to simply pick up the pieces following a major fault incident can prove very costly.

NGC's support team provide a proactive, preventative support package ranging from standard Help Desk Support to a 24x7x365 solution.

All of our support staff regularly receive product training from our partners and any number of these staff may be involved in providing support services.

NGC provide comprehensive maintenance agreements which include:-

• Full Remote Diagnostics Access and Software Upgrades
• Parts, Labour & Call Outs
• 4 hour Response Time
• Tailored Contracts dependent on your own business needs

Under an NGC contract, you have full access to our Helpdesk staff. Each member of the support team is a fully qualified and trained engineer who will take full ownership of any issues.