TAPI, stands for Telephony Application Programming Interface and it provides PC’s using Microsoft Windows software, with the ability to make telephone calls. It can dial out, transfer calls, hold conferencing and send faxes. The version of TAPI that you need will vary with the version of Windows that you have, as it is provided by Microsoft, but in principle it is a simple application that can link phone and PC systems. Voice-enabled devices could also benefit from using TAPI Hull, allowing easier monitoring and control.
TAPI can provide the ability to set multiple users, monitor usage and switch calls like CTI can but specifically for Windows. Businesses with TAPI would be able to open a Microsoft Excel spreadsheet within Windows and click dial straight away from the number within the spreadsheet. You can then add the reason for the call or the response onto the spreadsheet.
NGC Networks are telecommunications specialists based in Wakefield, Leeds. TAPI is just one of the services we provide. With a growing client portfolio, we work with clients including Superbreak Holidays, Manning Stainton, Puma UK, Animalcare and Bradford Bulls. We gain an understanding of your business by carrying out a free audit of your existing communications systems so we can provide tailored solutions that are right for you.
At NGC Networks we supply businesses across the UK with TAPI, Leeds, Bradford, Sheffield, York and Hull are all key focus areas. In Hull, TAPI has been used to improve customer service in many businesses, helping to reduce processing time and improve visibility of performance. With offices also across the North West and the Midlands, we can provide a flexible solution for all your offices across the UK.